These terms set out how 365ph apk operates your account, what governs your use of the platform, and where you can direct questions about your rights. Access to our platform depends on local law and is available only in eligible regions — review the scope section below before proceeding.
Jurisdiction-dependent access
Account rights and records
GCash, InstaPay, PESONet transaction scope
Policy contact paths
POLICY POSTURE
How Our Legal Policy Works for You
Our legal terms are the binding framework between you and 365ph apk for all account activity. They cover how your account is created, how transactions are logged, and what obligations both sides carry. Access to the platform is conditional on local law in your region — we do not assert availability in jurisdictions where online betting is not permitted. Every transaction you complete through GCash, InstaPay or PESONet generates a record inside your account. Those records are part of your account history and fall within the scope of this policy. You have the right to check them, raise a question about them, or request a correction where an error is verifiable. We update these terms when the platform changes or when legal requirements in supported regions shift. The version shown on this page is current. Continued use of your account after an update constitutes acceptance of the revised terms. If any section is unclear, the support paths listed on this page are the correct first contact — not a third-party service or external site.
GCash deposits and withdrawals
InstaPay transfer records
PESONet transaction logs
Account history access
Policy update notifications
WHAT THIS COVERS
Scope of This Policy: What Falls Inside and Outside
Not every interaction with the platform falls under the same policy clause. This section clarifies which areas our legal terms govern directly and which fall outside their scope.
Account Access
Creating, verifying and maintaining your account — including login credentials, identity verification steps and account closure — is fully governed by these terms. Any access issue should be directed to our support team using the contact paths on this page.
Transactions
Deposits and withdrawals processed through GCash, InstaPay or PESONet are covered by this policy in terms of record-keeping, dispute procedures and correction rights. Specific payment-provider rules — including e-wallet limits — are set by those providers separately.
Site Content
Game content from studios available on the platform, including titles like Tongits Showdown and Jackpot Bingo, is delivered subject to the terms of use shown at the point of play. Content accuracy and availability are governed by our publishing terms, not by external editorial standards.
Third-Party Services
External services you connect to your account — such as your GCash or Maya e-wallet — operate under their own separate user agreements. We are not liable for actions taken by third-party payment providers, and our terms do not override theirs.
YOUR PRACTICAL RIGHTS
Actions You Can Take Under This Policy
Your rights under this policy are practical, not abstract. You can review your transaction history at any time by logging in and opening the account dashboard — every GCash deposit, InstaPay transfer and PESONet withdrawal appears there with a timestamp and reference number. If you spot an error, the correction process starts with a support request that names the transaction reference. You can also update personal details on your account where the fields allow edits, or request a manual correction by contacting our support team with verification. Queries about how your data is stored, what records we hold, or how long retention lasts should go to the policy contact address listed in the support section below. We aim to acknowledge policy queries within the response window published on the contact page.
Review Your Records
Log in and open the account dashboard to see your full transaction history, including all GCash, InstaPay and PESONet activity. Each entry carries a reference number you can use when raising a question.
Correct Account Details
Some fields — like display name and contact details — can be edited directly in account settings. For corrections that require verification, submit a support request and include the relevant account reference.
Raise a Policy Question
If any clause in these terms is unclear, send your question to the policy contact address. Include your account ID so we can respond with context specific to your account rather than a generic reply.
Request Support
Account-level disputes, transaction discrepancies and access issues all go through the support channels listed on this page. Keep your transaction reference numbers at hand — they speed up the review process on our side.
POLICY CONTACT PATHS
How to Reach Us on Legal and Policy Matters
Policy questions, account correction requests and data inquiries each have a direct contact path. Use the channel that matches your query type — it keeps response times consistent and routes your message to the right team.
Policy Inquiries
Send legal and data-handling questions to our policy contact address. Include your account ID and the specific clause or transaction you are asking about. We route these to the compliance team.
Account Support
For transaction disputes, login access problems or account correction requests, reach the support team through the in-platform live chat or the help centre link in your account dashboard. Have your reference number ready.
Payment Record Queries
If a GCash, InstaPay or PESONet transaction appears incorrectly in your account, raise it through the payment dispute form accessible after login. Attach the e-wallet reference from your own provider's app to confirm the transaction.
HOW WE HANDLE THIS
Data, Cookies, Security and Retention Under This Policy
Knowing what we hold and how we handle it is part of making your account yours. Here is what this policy covers on each dimension.
Data Handling
We collect only the information needed to operate your account and process transactions through GCash, InstaPay and PESONet. We do not sell account data to third-party marketers. Your data is stored in line with the retention schedule described in the full policy document.
Cookies and Site Behaviour
The platform uses cookies to maintain your logged-in session, remember your account preferences and measure page performance. You can manage cookie settings through your browser. Disabling certain cookies may affect session continuity and payment flow steps.
Account Security
Account access is protected by your login credentials. We do not store payment PINs or e-wallet passwords. If you suspect unauthorised access, use the account security option in your dashboard to change credentials and then contact support with your account ID.
Requesting Changes
To request a change to the data we hold — correction, deletion or export — contact the policy team using the address in the support section. State the type of request clearly and include your account reference. We follow the process set out in the current policy version.
POLICY FAQ
Common Questions About This Policy
These answers cover the questions we see most often about account rights, data, access and how to raise a concern with the right team.
Where do I find the current version of the legal terms?
The current version is always the one shown on this page. We update it when the platform or regional legal requirements change. The date of the last revision is noted at the bottom of the full policy document accessible from your account dashboard after login.
Does this policy cover my GCash and InstaPay transactions?
Yes — our policy governs the transaction records we hold on our side, including GCash, InstaPay and PESONet activity. The e-wallet providers themselves operate under separate agreements. For a dispute, you will need references from both your e-wallet app and your account transaction history.
Can I access the platform if I am in a region where online betting is restricted?
Access depends on local law in your region. We do not claim availability in jurisdictions where online betting is not permitted. Check the eligibility conditions shown on the account registration page, which reflect current supported regions.
How do I correct a mistake on my account details?
Some fields can be edited directly in account settings after login. For corrections that require identity verification — such as a name or date of birth change — submit a support request through the help centre and include your account ID and the detail you need corrected.
How long does 365ph apk keep my account data?
Retention periods are set out in the full policy document. In general, transaction records and account data are kept for the period required by the applicable regulatory framework in supported regions. To ask about a specific record, contact the policy team with your account reference.
Who do I contact if I disagree with a policy clause?
Send your question to the policy contact address listed in the support section on this page. Include your account ID and quote the clause you are questioning. Policy queries are reviewed by the compliance team, not the general support queue, so use the correct channel for a direct response.